Last Updated: 18 September 2026

At Saksha Journeys, we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, enquire about our tours, submit a form, make a booking, or communicate with us.

By using our website or sharing your information with us, you agree to the practices described in this Privacy Policy.

1. About Saksha Journeys

Saksha Journeys provides travel planning assistance and organizes spiritual journeys, pilgrimage tours, Wari experiences, trekking trips, group tours, and other travel experiences.

For any privacy-related questions, you can contact us at:

Saksha Journeys
Phone: 8999272182
Website: www.sakshajourneys.com

2. Information We Collect

Depending on how you interact with us, we may collect the following information:

Information you provide directly

When you submit an enquiry, request an itinerary, register for a tour, or contact us, we may collect:

  • Full name
  • Mobile/telephone number
  • Email address
  • Number of travellers
  • Preferred tour or destination
  • Preferred travel dates
  • Pickup/drop location
  • Travel preferences
  • Information provided in your enquiry or message
  • Booking and payment-related information where required

We only request information that is reasonably necessary to provide our services or respond to your enquiry.

Information collected automatically

When you visit our website, certain technical information may be collected automatically, such as:

  • IP address
  • Browser and device type
  • Operating system
  • Pages visited
  • Approximate usage information
  • Date and time of website visits
  • Referral source

This information may be collected through cookies, analytics tools, or similar technologies.

3. How We Use Your Information

We may use the information we collect to:

  • Respond to your enquiries
  • Provide tour and itinerary information
  • Help plan your travel
  • Process tour registrations and bookings
  • Communicate regarding your booking
  • Provide pickup, drop, accommodation, meal, and travel-related information
  • Contact you regarding changes or important updates to your journey
  • Process or coordinate payments where applicable
  • Improve our website and services
  • Understand website usage and improve user experience
  • Send information about upcoming tours, offers, or services where permitted
  • Prevent fraud, misuse, or unauthorized activity
  • Comply with applicable legal and regulatory requirements

4. Phone, WhatsApp and Other Communications

If you provide your mobile number or contact details, we may contact you regarding your enquiry, booking, itinerary, payment, pickup information, or other travel-related matters.

Where permitted, we may also send information about upcoming journeys or services.

You may request that we stop sending promotional communications at any time.

5. Sharing of Information

We do not sell or rent your personal information to third parties.

We may share necessary information with trusted service providers or partners when required to provide the services you have requested.

Depending on the tour, this may include:

  • Transport providers
  • Hotels and accommodation providers
  • Tour coordinators or guides
  • Event or pilgrimage-related service providers
  • Payment service providers
  • Technology, hosting, analytics, or communication service providers
  • Professional advisers where reasonably necessary
  • Government authorities or other parties where required by law

We aim to share only the information reasonably necessary for the relevant purpose.

6. Payments

Where payments are made through a third-party payment provider, your payment may be processed directly by that provider.

We may receive transaction-related information necessary to confirm your payment or booking.

We do not intend to store complete card numbers, CVV numbers, UPI PINs, passwords, or other sensitive payment credentials on our website.

You should review the privacy policy and terms of the relevant payment provider before making a payment.

7. Cookies

Our website may use cookies and similar technologies.

Cookies may help us:

  • Keep the website functioning properly
  • Remember certain preferences
  • Understand how visitors use the website
  • Improve website performance
  • Measure advertising and marketing effectiveness

You can control or disable cookies through your browser settings. Some website functions may not work properly if certain cookies are disabled.

8. Analytics and Advertising

We may use third-party analytics and advertising technologies to understand website traffic and measure the effectiveness of our marketing campaigns.

These services may collect information such as:

  • Pages visited
  • Website interactions
  • Device/browser information
  • Approximate location information
  • Advertising or referral information

Where applicable, third-party providers may use cookies or similar technologies in accordance with their own privacy policies.

Examples may include website analytics, Meta advertising tools, Google advertising/analytics services, or other marketing platforms used by Saksha Journeys.

9. Data Security

We take reasonable measures to protect the personal information entrusted to us against unauthorized access, misuse, alteration, disclosure, or loss.

However, no website, online service, or electronic transmission can be guaranteed to be completely secure.

You should avoid sending confidential information such as passwords, card PINs, or other unnecessary sensitive information through website forms, email, WhatsApp, or other communication channels.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

  • Responding to enquiries
  • Managing bookings
  • Providing travel services
  • Maintaining business and transaction records
  • Resolving disputes
  • Meeting legal, accounting, tax, or regulatory requirements
  • Protecting our legitimate business interests

The retention period may vary depending on the type and purpose of the information.

When information is no longer reasonably required, we may delete or securely dispose of it, subject to applicable legal requirements.

11. Your Choices and Rights

Depending on applicable law, you may have rights relating to your personal information, including the ability to:

  • Ask what personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of information where legally applicable
  • Withdraw consent where processing is based on consent
  • Opt out of promotional communications
  • Raise a privacy-related concern or complaint

To make a privacy request, please contact us using the details provided below.

We may need to verify your identity before acting on certain requests.

12. Third-Party Websites and Services

Our website may contain links to third-party websites, booking platforms, payment services, social media platforms, maps, or other services.

Once you leave our website or interact with a third-party service, that service’s own privacy policy and terms may apply.

Saksha Journeys is not responsible for the privacy practices, security, or content of third-party websites or services.

13. Children’s Privacy

Our website and services are not specifically directed toward children.

We do not knowingly collect personal information from children for independent marketing or promotional purposes.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review and take appropriate action where required.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.

Any updated version will be published on this page with a revised “Last Updated” date.

We encourage you to review this page periodically.

15. Contact Us

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us.

Saksha Journeys

Phone: 8999272182
Website: www.sakshajourneys.com

When contacting us regarding a privacy request, please provide enough information for us to understand and respond to your request.

16. Consent

By using our website, submitting an enquiry form, or voluntarily providing your personal information to Saksha Journeys, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described above, to the extent permitted by applicable law.